BuildCostHub respects your privacy and is committed to handling personal information responsibly. This policy applies when you visit our website, use one of our cost calculators, request an estimate, contact us or otherwise interact with our services.
1. Who we are
BuildCostHub is operated by MADECUBE LTD. For the purposes of UK data protection law, this company is the controller responsible for the personal information described in this policy.
Trading name: BuildCostHub
Legal company name: MADECUBE LTD
Company number: 11587070
Registered address: Colchester, Essex, United Kingdom
Privacy contact: madecube@madecube.com
2. Information we collect
Information you provide
We may collect information that you provide directly when using the website, including:
- your name, email address, telephone number and postcode;
- information about your proposed building or home improvement project;
- project type, property type, measurements, location, budget preferences and selected specifications;
- messages, questions or feedback you send to us;
- details submitted when requesting, saving or receiving an estimate; and
- payment and transaction information where a paid service is available.
Information collected automatically
When you use the website, certain technical information may be collected automatically, including:
- IP address, browser type, device type and operating system;
- pages viewed, links selected and approximate visit times;
- referring website and general location information;
- cookie identifiers and consent preferences; and
- technical logs used to maintain security, performance and reliability.
Our calculators may also create a session identifier so that your answers can be processed across the different stages of the estimate journey.
3. How we use your information
We may use personal information to:
- operate the website and provide construction cost estimates;
- process the project details entered into our calculators;
- send requested estimates, confirmations or service messages;
- respond to enquiries and provide customer support;
- process payments and maintain transaction records;
- improve our calculators, content, website experience and services;
- measure website performance and understand how the website is used;
- prevent misuse, fraud, security incidents and technical problems;
- comply with legal, tax, accounting and regulatory obligations; and
- send marketing communications where we have your consent or another lawful basis to do so.
You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.
4. Our lawful bases
UK data protection law requires us to have a lawful basis for using personal information. Depending on the circumstances, we rely on:
| Lawful basis | When it may apply |
|---|---|
| Contract | When processing is necessary to provide a service you have requested or to take steps before entering into a contract. |
| Legitimate interests | To operate, secure and improve the website, respond to enquiries and understand the use of our services, where those interests do not override your rights. |
| Consent | For optional cookies, certain analytics and marketing communications where consent is required. You may withdraw consent at any time. |
| Legal obligation | Where information must be retained or disclosed to comply with applicable law, regulation, tax or accounting requirements. |
6. International data transfers
Some service providers may process information outside the United Kingdom. Where personal information is transferred internationally, we take appropriate steps to ensure the transfer is protected, such as using UK adequacy regulations, approved contractual safeguards or another lawful transfer mechanism.
7. How long we keep information
We retain personal information only for as long as it is reasonably needed for the purpose for which it was collected, including providing services, responding to enquiries, maintaining records and meeting legal, accounting or reporting requirements.
Retention periods vary depending on the type of information, the nature of our relationship with you, applicable limitation periods and any legal obligations. When information is no longer required, we will delete, anonymise or securely dispose of it.
8. How we protect your information
We use reasonable technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse. These measures may include secure hosting, encrypted connections, access controls, monitoring, backups and limiting access to those who need the information.
No online service can guarantee complete security. If you believe your information or interaction with BuildCostHub may have been compromised, please contact us promptly.
9. Your data protection rights
Depending on the circumstances, you may have the right to:
- request access to the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your information;
- ask us to restrict how your information is used;
- object to processing based on legitimate interests or direct marketing;
- receive certain information in a portable format;
- withdraw consent where processing is based on consent; and
- raise a complaint with the Information Commissioner’s Office.
These rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before completing a request. We normally respond within one month.
Automated calculations
BuildCostHub uses automated calculations to generate indicative construction cost estimates from the information you enter. These estimates are budgeting tools and do not produce legal or similarly significant decisions about you.
11. Children’s privacy
BuildCostHub is intended for adults planning or managing building and home improvement projects. Our services are not directed at children, and we do not knowingly collect personal information from children.
12. Changes to this policy
We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will always be published on this page with the updated date shown above.
13. Contact and complaints
If you have a privacy question, wish to exercise a data protection right or have a concern about how your information has been handled, contact us at:
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection. Visit ico.org.uk for further information.